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Complaints Policy

Complaints Policy

We are committed to providing a high standard of service to all our customers on every occasion.

We do recognize however, that occasionally there may be circumstances where you are dissatisfied with the service you may have received.

If you have a complaint about any aspect of our service, then we would like to hear from you. You can contact us by E-Mail support@incryptus.org. Please send your message from the E-Mail which was used by you for registration of your Trading Room. If you send message from another E-Mail we reserve the right not to provide you any advice in case if such our action, on our opinion, will lead to disclosure of client’s confidential information.

To help us investigate and resolve the complaint as quickly as possible, please make sure you provide the following information:

  • Your name and E-Mail which was used during registration of your Trading Room;

  • A clear description of your concern or complaint;

  • Details of what you would like us to do to put it right;

  • Copies of any relevant correspondence, such as emails;

We will try to resolve your complaint as quickly as possible and with minimum inconvenience to you. However, you irrevocably agree with the following:

  1. You have to complain as soon as possible, but not later than within one day after the grievance has arisen. If you delay, it can lead to a situation when the time necessary for resolve has passed. In such a case, we are not responsible for the inability to satisfy your request.

  2. We will reply on the complaint during two weeks. For avoidance of doubt, we have a right right to ignore any complaints or messages from the customers who behave incorrectly, impolite, engaged in trolling, or repeatedly apply to us with the same question, etc.

  3. You are liable for all charges/costs/expenses/fees incurred by us regarding your requests, claims or complaints if such requests could not be comprehensively satisfied without involving of third parties. We will inform you in advance if such involvement of third parties is needed.

  4. We keep records of all your messages for compliance and training purposes;

This Complaints policy is an integral part of the Customer Agreement.

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Legal: ‘incryptus.org’ is a domain owned and operated by ‘LM Incryptus Exchange, UAB’, a company incorporated under the laws of Lithuania, with company registration number 306021634, and registered office at Girulių g. 20, LT-12123 Vilnius, Lithuania. In accordance with the Lithuanian Law on the Prevention of Money Laundering and Financing of Terrorism, ‘LM Incryptus Exchange, UAB’ is registered with the Lithuanian Register of Legal Entities and the Lithuanian Financial Crime Investigation Service as a ‘Virtual Currency Exchange Operator’ and ‘Depository Virtual Currency Wallet Operator’, under registration number 306021634. VAT number – LT100015512717

Disclaimer: Any opinion, news, research, analyses, price, or other information contained on this website is provided solely for informational purposes and does not constitute an offer or solicitation to buy, sell or exchange any financial instrument or asset, and no investment or trading advice or strategy is made, given, or in any manner endorsed on this website. While we endeavor to keep the information on this website up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to this website or the information, products, services, or related graphics contained on this website, for any purpose. Any reliance you place on such information is, therefore, strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Every effort is made to keep this website up and running smoothly. ‘LM Incryptus Exchange, UAB’ holds regular security reviews to ensure that this website remains safe and secure for your protection. However, as the Internet uses an open system, ‘LM Incryptus Exchange, UAB’ cannot warrant that this website and any downloads reach you virus-free and ‘LM Incryptus Exchange, UAB’ will not be liable for any unauthorized use, distribution or destruction of your personal information because of your access or use of this website through the Internet. Access to this website is only permitted on a temporary basis, and ‘LM Incryptus Exchange, UAB’ reserves the right to withdraw or amend the services and/or products provided on this website without prior notice. ‘LM Incryptus Exchange, UAB’ takes no responsibility for, and will not be liable if, for any reason, this website is unavailable at any time or for any period. Through this website, you may be able to link to other websites, which are not under the control of ‘LM Incryptus Exchange, UAB’. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Please carefully read our ‘Website Terms and Conditions of Access and Use’.

Risk Disclosure Statement: Investing and/or trading in crypto assets carries a high level of risk, and may not be suitable for all investors. Before deciding to invest and/or trade in crypto assets, you should carefully consider your investment objectives, level of experience, and risk appetite. The possibility exists that you could sustain a loss of some or all of your initial investment, and you should, therefore, not invest money that you cannot afford to lose. You should be aware of all the risks associated with cryptocurrency trading, and seek advice from an independent financial advisor. Furthermore, since Crypto markets are decentralized and non-regulated, except for our obligations under the Lithuanian Law on the Prevention of Money Laundering and Financing of Terrorism, our services are unregulated services, which are not governed by any specific European regulatory framework (including MIFID). This means that there is no central bank that can take corrective measures to protect the value of crypto assets in a crisis or issue more currency. Therefore, when you use our services, you will not benefit from the protections available to clients receiving regulated investment services, such as access to the Lithuanian deposit guarantee and investor compensation schemes and the dispute resolution services offered by the Central Bank of Lithuania. Our customers will, however, benefit from the rules relating to best execution and client money and safekeeping of client assets. Please carefully read our ‘Risk Disclosure Notice’.

IB Partners: ‘LM Incryptus Exchange, UAB” works with partners who desire to introduce us new members for the community. They can become later traders, IB partners themselves or just use our services. On this IB affiliate program, the partner can receive commissions depending on the activity, trading volume and other parameters of the customer they introduce to the company. The current IB partners of ‘‘LM Incryptus Exchange, UAB” come from different fields, from the owners of large websites of financial/investments that bring along large numbers of clients to single individuals that introduces just a few. Every number counts. All are joining us as part of their business portfolios. If the users decide to join the “LM Incryptus Exchange, UAB” as a member/user, will find in the personal Backoffice the section “IB”. After signing up and logging-in the Backoffice they are never/not obliged to become active IB.  The option is freely available to promote your own Referral Link to attract new members. Please carefully study and read the necessary documents, rules of engagement etc. in the Backend if interested in joining our program and become an active IB.

Restricted regions: ‘‘LM Incryptus Exchange, UAB’’ does not establish accounts for residents of certain jurisdictions, including Afghanistan, American Samoa, Botswana, Central African Republic, Chad, Cuba, Democratic People’s Republic of Korea (North Korea), Democratic Republic of the Congo, Equatorial Guinea, Eritrea, Guam, Guinea, Guinea-Bissau, Guyana, Iran, Laos, Lebanon, Libya, Myanmar (Burma), Northern Mariana Islands, Palestine, Puerto Rico, Republic of Belarus, Republic of South Sudan, Republic of the Sudan (North Sudan), Russian Federation, Somalia, Syria, Tajikistan, Trinidad and Tobago, Turkmenistan, the following regions of Ukraine: Crimea, Donetsk and Luhansk, United States of America, US Minor Outlying Islands, US Virgin Islands, Uzbekistan, Vanuatu, Venezuela, Yemen, Zimbabwe and/or any jurisdiction where the distribution or use of its services and/or products would be contrary to local law or regulation.

Cookies Policy & Privacy: ‘LM Incryptus Exchange, UAB’ uses cookies to improve user experience and site performance, offer advertising tailored to your interests and enable social media sharing. Where required by applicable law, we will obtain your consent before we place any cookies on your device that are not strictly necessary for the functioning of our website(s). Learn about our cookies and how to modify your preferences in our ‘Cookie Notice’ and ‘Privacy Policy’.

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